FAQ

Common customer questions

Which products are sold?

This website presents hair-care products including shampoos, conditioners, stylers, oils, moisturizers, masks, scalp treatments, and bundles.

Does every order receive free shipping?

No promise applies outside checkout; eligibility is calculated there.

What timing should I expect?

Orders are commonly prepared in 1–2 business days. Estimated carrier transit is another 4–6 business days and can vary.

What if I prefer something else or ordered incorrectly?

Ask for a mailed return or exchange within 30 calendar days after delivery. All returns must be new merchandise, and a non-defective item qualifies only while new, unused, in original condition, and accompanied by packaging, labels, and accessories. Use the free prepaid label included in the package; no restocking fee is charged. Exchange stock is not guaranteed.

How are damaged, defective, missing, or wrong items reported?

Both defective and non-defective returns are accepted. Send the order number, checkout email, details, and photos or video when relevant.

How quickly is a refund handled?

After approval, we process and initiate the original-payment-method refund within 10 days; bank posting can take longer.

What payment choices are accepted?

Checkout shows the payment methods that are actually eligible for the customer and order. Footer card marks identify commonly supported card networks but are not a promise that every network will be available for every checkout.